Frequently Asked Questions
Everything you need to know about growing your perfect garden.
How do you ensure plants arrive healthy?
We use specialized nursery-grade packaging designed to keep root balls moist and foliage protected during transit. Every plant is inspected by a horticulture expert before leaving our greenhouse.
What is your 'Lifetime Guarantee' on perennials?
We offer a one-year guarantee on all hardy trees, shrubs, and perennials. If your plant does not survive despite proper care, we will provide a store credit for the original purchase price.
When will my order ship based on my climate zone?
To ensure plant health, we monitor USDA Hardiness Zones and may hold shipments until your local temperatures are safe for planting and free from extreme frost.
Can I return non-plant items like garden tools or pots?
Yes, hard goods in original, unused condition can be returned within 30 days of delivery for a full refund, excluding shipping costs.
Do you provide planting instructions with each order?
Every plant shipment includes a detailed care guide specific to the species, covering light requirements, watering schedules, and soil preferences.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Pike Nursery digital gift cards. For larger landscaping projects, we also offer financing options through Affirm.